The short version
If something arrives damaged or is not what you ordered, tell us and we will put it right. Personalised and perishable items cannot be returned once made, for the reasons below.
What can be returned
Unused, unopened, non-personalised items in their original packaging may be returned. Please contact us first so we can confirm the return before you send anything back.
What cannot be returned
- Personalised and engraved items — cut with a specific name, date or wording, they cannot be resold to anyone else.
- Fresh flowers and food items — perishable goods.
- Money bouquets — for obvious reasons.
This is normal for handmade, made-to-order goods, and consumer law in most places excludes bespoke and perishable items from the usual right to cancel. It does not affect your rights if an item is faulty or was described incorrectly.
Damaged or incorrect orders
Get in touch within 48 hours of delivery with a photograph, and we will arrange a replacement or a refund.
Approving engraving before we cut
We confirm the exact wording and spelling with you before engraving begins. Please check it carefully — once cut, a mistyped name cannot be undone.
How to start a return
Email hermazingtouch@gmail.com or text us with your order number and what went wrong.
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